Nearly everything we sell is guaranteed to play just as a new disc, including our "Slightly Scratched" CDs. Only our "CLEARANCE/$1.99" CDs and DVDs are NOT GUARANTEED. Same with our $1 LPs. We can only accept a return if:
- The item is deemed defective by the staff
- The item is returned within two weeks of purchase
- The item is accompanied by the corresponding receipt
A purchase may not be returned if:
- It is not in the condition as when purchased
- The disc has acquired any scratches
- You simply did not like it
Since we don't return stuff just because you didn't like it, we encourage you to listen to the disc before you buy it in one of our CD or LP Listening Stations!
If we are unable to accept your return, we may still consider buying the item.
You can listen to just about any CD or LP in the store. We have listening stations in each location near the cash register; just take whatever you want to hear to a staffer there, who will get the disc for you. We'll give you up to tjree discs to check out at one time. We ask you be considerate by limiting your listening time, especially when others are waiting.
The listening stations close five minutes prior to store closing time, so plan accordingly.
One of the things that sets us apart from our competitors is our strict quality control. Years of experience have taught us a lot about the physical aspects of compact discs and DVDs, including just how much wear and tear they can take. We also know that many of our discerning customers make a distinction between "like-new" quality and "used" quality.
That's why we identify our "Slightly Scratched" discs clearly, denoted plainly by yellow stickers on each CD case. These CDs are priced considerably less than those with the regular white round stickers, whose discs are always pristine at near-mint condition.
We are so confident about the quality of all of our products, we completely guarantee our "Slightly Scratched" CDs the way we do the nearly perfect discs. We really do mean that they are only "slightly" scratched. Often they have just one or two visible imperfections, which in our experience rarely cause problems. Most other stores simply sell these discs at full price, without the thoughtful consideration we give to all aspects of each.
Gift certificates are available in any denomination, and expire one year after the date of purchase.